Once you officially become a G2Planet customer, you gain immediate access to our Global Implementation Services team—a team designed to make sure your solution is up and running quickly, seamlessly integrated with the rest of your event technology stack, and driving immediate ROI.

Our Global Implementation Services team follows a comprehensive 8-stage process, which has been refined over two decades managing countless successful system deliveries.

  • Stage #1


    • Review of System Value & Go Live Expectations - Identification of key functionalities, priorities, success metrics, target go-live dates and add-on functionalities.
    • Determination of Team and Personnel - Identification of key team contacts (Champion, Platform Admin, Technical Contacts, Exec Sponsor, etc.), Admin Users, Manager Users and Viewer Users—as well as the type of Single Sign-On (SSO) access required for each.
    • Discussion of Platform Structure and Branding - Review of event types to be supported, integrations to be developed, databases to be connected, design and branding guidelines, key workflows to be designed, and identification of data to be imported (if applicable).

  • Stage #2

    System Mapping

    • Documentation of Information from Discovery Stage - Creation of visual depictions of the G2Planet solution in its final stage, including access points by user level, data flows (inputs and outputs), potential integrations, connected databases and reporting requirements

  • Stage #3

    System Configuration

    • Configuration of Solution Based on Discovery Information - Implementation of the user interface design, enablement of the desired functionality, building of reports and dashboards, and researching, scoping and planning of customization requests and integrations—accomplished through working sessions with key stakeholders.

  • Stage #4

    System Integration

    • Finalization of the Platform - Design and building of any customized architecture or applications, integration of the platform with non-G2Planet software, and connection to any event-specific hardware (badging systems, lead generation, streaming platforms, etc.).
    • QA Testing - Evaluation of the final solution for usability, performance and functionality, manually and via automated testing tools.

  • Stage #5

    Client Acceptance

    • Review and Signoff - Walkthrough and review of all system functionality by the client, for acceptance and final signoff.

  • Stage #6

    User Training

    • Personalized Instruction - Product-specific training delivered to users based on role, functionality, workflow and storyboard.
    • Support Review - User-focused training related to technical support processes, system update policies and product feedback channels.

  • Stage #7

    Go Live

    • User Communication - Provision of Level 3 Support to core users during go-live week, and scheduling of a two-week sync meeting.

  • Stage #8

    Extended Support

    • Ongoing Customer Guidance - Continued Level 2 support for all Platform Administrators and backup contacts, regular system updates, assistance with fixes and new releases, and attendance at QBR meetings.